Terms & Conditions
Version: 1.0
Effective date: 30.08.2026
Last updated: 30.08.2026
1. Seller and Scope
These Terms & Conditions govern the ordering and sale of clothing, accessories, and other products presented through the SAMA Clothing website. The seller is samaclothing.com. The customer is the person who orders products for personal, family, or household use.
| Seller information | Details |
|---|---|
| Legal name or sole proprietor | Andranik Terzyan |
| Registration number | [insert] |
| Address | Rubinyants street 17/1 apt 26, Yerevan, Armenia, 0069 |
| Telephone | +374 44 813 113 |
| info@samaclothing.com | |
| Business hours | 9:00-18:00 Everyday |
2. Website Readiness and Acceptance
Before submitting an order, the customer must accept these Terms and review the Privacy Policy and Cancellation, Return, Exchange and Refund Policy. An order is accepted when the seller confirms it by email, SMS, telephone, website status, or another agreed communication method.
3. Product Information, Sizes, Colours, and Care
Each product page should state the product name, image, material or principal composition, colour, available sizes, available variations, care instructions, stock status, and final selling price. The same price must appear consistently on the product page, in the cart, and at checkout.
A size chart should be provided in Armenian or accompanied by a clear Armenian explanation. The customer is responsible for selecting the required size and colour based on the information provided. If the selected size or colour is unavailable, the seller will contact the customer and offer a replacement, a waiting option, or cancellation with a refund if payment has already been made.
Products should be used and cared for in accordance with the product label or manufacturer’s instructions. Customers who intend to return an item should not remove tags, wash the item, wear it beyond reasonable fitting, or otherwise alter it, except to the extent reasonably necessary to inspect the product and subject to mandatory legal rights.
4. Prices, Currency, and Discounts
Prices and the final payable total should be displayed in AMD, unless the seller has agreed with Bank to accept another currency and the checkout clearly identifies that currency. Prices include VAT. Any delivery charge is shown separately.
Discounts must show the previous and current prices, the discount or applicable condition, and the promotion period where one is established. Before the order is submitted, the customer will see the product price, selected options, quantity, delivery charge, discount, and final total.
If an obvious technical or pricing error occurs, the seller may contact the customer to confirm, correct, or cancel the order. If payment has already been made, the seller will refund the amount paid where required and permitted by applicable law.
5. Placing an Order
The customer selects a product, size, colour, and quantity, provides delivery and contact information, chooses a payment method, and submits the order. The customer is responsible for ensuring that the supplied information is accurate.
The seller may contact the customer if an address, telephone number, size, colour, or other order detail is incomplete or appears incorrect. Additional steps or delivery charges caused by inaccurate customer information may apply only where permitted by law and clearly communicated.
6. Payment and IDBank VPOS
Payment may be made through Bank’s VPOS system if it is available at checkout, as well as through cash on delivery.
For a VPOS payment, the customer enters card details on the bank’s secure payment page. The order is accepted for fulfilment after positive payment confirmation and seller acceptance. If payment is declined, cancelled, interrupted, or not confirmed, the order may remain unconfirmed.
The website does not request a card PIN, does not ask customers to send confidential card details by email or messenger, and should not retain full card details if this is how the VPOS integration is configured.
7. Delivery
Delivery is available inYerevan / the Republic of Armenia / other areas via Haypost postal service. The usual delivery period after order confirmation is 1-2 days in Yerevan, 2-4 days in provinces and 5-30 days to other countries then Armenia. The delivery charge is based on delivery address location.
Delivery may be delayed by weather, transport, public holidays, an unavailable address, an incorrect telephone number, exceptional demand, emergencies, or other circumstances outside the seller’s reasonable control. Customers will be informed of material delays where reasonably possible.
Upon delivery, the customer should reasonably inspect the external condition of the package and, where possible, the product model, size, and colour. Any visible damage or mismatch should be reported promptly to info@samaclothing.com or by any available mesangers to number +374 44 813 113 with the order number and photographs.
8. Cancellation, Return, Exchange, and Refund
The detailed rules for cancellation, return, exchange, and refund are set out in the separate Cancellation, Return, Exchange and Refund Policy. These Terms do not limit mandatory consumer rights under applicable law.
9. Complaints and Disputes
Complaints may be submitted through email or telephone. A complaint should include the order number, product name, description of the issue, and requested resolution.
The parties will first attempt to resolve the matter through good-faith communication. If the matter cannot be resolved, it will be handled under the applicable laws of the Republic of Armenia by the competent authorities or courts.
10. Changes to These Terms
The seller may update these Terms when the website, products, payment services, delivery process, or legal requirements change. The updated version will be published on the website with its effective date. The version in force when the order is placed applies to that order unless applicable law provides otherwise.
11. Contact Information
Seller: [full legal name or sole proprietor]
Address: [insert]
Telephone: [insert]
Email: [insert]
Business hours: [insert]
Order enquiries: [insert]
Return enquiries: [insert]
Social-media or messenger links: [insert Facebook/Instagram/WhatsApp links]
12. Applicable Legal Framework
These Terms are intended to operate consistently with the applicable laws of the Republic of Armenia, including the rules concerning consumer rights, personal-data protection, and trade and services. The final text should be reviewed against the laws in force on the publication date.
