Cancellation, Return, Exchange and Refund Policy
Version: 1.0
Effective date: 30.08.2026
Last updated: 30.08.2026
1. Contact for Cancellation, Return, Exchange, and Refund Requests
| Contact method | Details |
|---|---|
| info@samaclothing.com | |
| Telephone | +374 44 813 113 |
| WhatsApp or messenger | +374 44 813 113 |
| Return address | Rubinyants street 17/1 apt 26, Yerevan, Armenia, 0069 |
| Business hours | 9:00-18:00 Everyday |
Please include the order number, customer name, contact details, product name, selected size and colour, reason for the request, and the requested resolution.
2. Cancelling an Order Before Dispatch
The customer may request cancellation before the product has been handed to the delivery provider by contacting us through the channels above. The order number must be included. If the order has not yet been dispatched, we will make reasonable efforts to cancel it.
If payment has already been made, the amount will be refunded to the same payment method where possible, or through another method permitted by applicable law and agreed with the customer, within 14 days. Bank or payment-provider processing time may affect when the funds appear in the customer’s account.
Once the order has been handed to the delivery provider, the customer should contact us and follow the return procedure rather than refusing delivery without notice.
3. Fourteen-Day Return Period
Under the current SAMA Clothing offer, the customer may return an unused product within 14 days after receiving it by contacting the seller in advance. The 14-day period begins on the date the product is received. If products from one order are delivered separately, the period should be calculated from receipt of the relevant product unless applicable law or the parties’ agreement provides otherwise.
The return request must be sent to info@samaclothing.com or submitted through +374 44 813 113 within the 14-day period. The request should identify the order number, product, reason for return, and customer contact details.
4. Condition of Returned Clothing
Returned clothing must be unused, unworn beyond reasonable fitting, unwashed, undamaged, free from unusual odours or stains, and returned with the original tags or labels attached. The original packaging should be included where reasonably possible.
A customer may try on an item only to the extent reasonably necessary to check its size and appearance. The customer should not remove tags, wash, alter, repair, perfume, stain, or otherwise damage the item if the customer intends to return it.
Returns of hygiene-sensitive or personal-use products may be restricted where the product has been opened or used and such restriction is permitted by applicable law. This condition does not remove the customer’s rights concerning defective, incorrect, damaged, or materially non-conforming goods.
5. Incorrect, Damaged, or Defective Products
If the customer receives the wrong size, colour, or model, the product is damaged, or there is a quality or conformity issue, the customer should contact us as soon as reasonably possible, preferably within 14 days after delivery. Please provide photographs, the order number, and a description of the issue.
We will review the case and, depending on the circumstances and the customer’s mandatory legal rights, offer an appropriate remedy, which may include free replacement, exchange, return, refund, or another agreed solution.
6. Exchanges
An unused product may be exchanged for another size or colour if the requested option is available. An exchange request must be submitted within the 14-day return period through email or telephone.
If there is a price difference, the customer will pay the difference or receive the relevant refund, as applicable. If the requested replacement is unavailable, the customer may choose a return and refund or another agreed solution.
7. Return and Exchange Delivery Costs
For a confirmed seller error, incorrect product, damage during delivery, or confirmed defective or non-conforming product, the reasonable cost of return and any replacement delivery will be paid by the seller.
If the customer selected the wrong size or simply changed their mind, the return or exchange delivery cost will be paid by the customer.
8. Inspection and Refund
After receiving the returned product and inspecting its condition, we will process an approved refund within 1-2 business days. For payments already made, the refund will normally be sent to the same payment method used for the purchase.
The time required for the funds to appear in the customer’s account may depend on the bank or payment provider. If a return is rejected, we will provide a reasoned explanation.
9. Returns That May Be Rejected
Subject to mandatory consumer rights, we may reject a return where the product has been worn beyond reasonable fitting, washed, altered, stained, damaged by the customer, returned without required tags or components, or opened or used in circumstances where applicable law permits a hygiene-related restriction.
A return will not be rejected merely because of damage attributable to the seller or delivery provider. In such cases, the customer should report the issue and provide photographs as soon as reasonably possible.
10. No Limitation of Mandatory Rights
Nothing in this Policy limits rights that cannot legally be excluded or reduced, including rights relating to defective, incorrect, damaged, or materially non-conforming goods. If this Policy conflicts with a mandatory requirement of Armenian law, the mandatory requirement prevails.
11. Policy Changes
We may update this Policy when products, delivery arrangements, payment methods, or legal obligations change. The version applicable to an order is the version in force when the order was placed, unless applicable law provides otherwise.
12. Seller Contact Details
Seller: [full legal name or sole proprietor]
Registration number: [insert]
Address: [insert]
Telephone: [insert]
Email: [insert]
Return email: [insert]
Return address: [insert]
Business hours: [insert]
13. Applicable Legal Framework
This Policy is intended to operate consistently with the applicable laws of the Republic of Armenia, including the rules concerning consumer rights, personal-data protection, and trade and services. The final text and the actual return and exchange procedure should be reviewed by a qualified Armenian attorney before publication.
